Thank you for visiting the GASTRONOMIE SANS GLUTEN website and reviewing its privacy policy (hereinafter referred to as the Policy).

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By browsing our website or using our systems or services, you acknowledge that you have read and understood this policy and consent to your data and personal information being processed in accordance with it, where applicable.  

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This privacy policy consists of the following elements:

1. Objectives of the privacy policy;

2. Effective date; 

3. Terms for obtaining consent; 

4. Purposes of data collection;

5. Purposes of data processing;

6. Personal information collected;

7. Processing methods used;

8. Access and control procedures for personal information;

9. Sharing and reasons for sharing personal information with third parties;

10. Use of cookies and similar technologies;

11. Retention of personal information.

 

1. Objectives of the Privacy Policy:

 

Respecting privacy and protecting personal information is essential to us, which is why this Policy aims to safeguard such information in compliance with applicable laws.

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To ensure this protection, GASTRONOMIE SANS GLUTEN commits to collecting, processing, and sharing identifying information only when consent has been obtained, unless permitted or required by law in which case your consent will not be necessary. 

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The purpose of the Policy is to inform users of the reasons and the manner in which GASTRONOMIE SANS GLUTEN, or any person acting on its behalf, will collect and use their personal information. It aims to be written in clear language to ensure informed consent from users.  

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For the purposes of this Policy, "personal information" refers to all information about an identifiable person or information that allows for the identification of a person. To the extent possible, we will anonymize, pseudonymize, and/or aggregate such information so that it no longer identifies an individual.

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2. Effective Date 

 

This Policy applies starting from September 11, 2024.

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3. Terms for Obtaining Consent 

 

We are committed to obtaining consent before collecting personal information from an individual. Consent may be explicit or implicit and may be provided directly by the person or by their authorized representative.

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We prefer to obtain explicit consent, whether verbal, electronic, or written. However, implicit consent may be reasonably inferred from a person's action or inaction. For example, providing a name and an address to receive a publication, or a name and a phone number to obtain a response to a question constitutes implicit consent for the collection of information containing personal data. To determine the appropriate type of consent, we consider the sensitivity of the personal information involved, the purposes for which it is collected, and the reasonable expectations of a person in a similar situation. 

 

If we wish to use personal information for a new purpose, we will describe the intended use and request consent again.

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It is not always possible, particularly in the case of a request from the State, to obtain a person's consent to collect, use, or disclose their personal information. We commit to never disclosing this type of information, other than in accordance with this Policy, unless required or permitted by law. 

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4. Purposes of Data Collection 

 

The information collected is done so in accordance with the purposes and objectives specified in this privacy policy.

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Here are some reasons why we collect your personal information:

• To provide products and services: We will collect and process the data and information necessary to fulfill our mission and contractual obligations;

• To ensure and improve these products and services: The data collected during your interactions with our services may be used to analyze and enhance the functioning of our products and services;

• To develop new products and services as well as for AI: The collected data may serve purposes of research and development to propose new products and services to our users, notably through advertisements and marketing messages. Additionally, the collected and aggregated data will be subject to processing by algorithms utilizing artificial intelligence;

• To offer personalized products and services: Collecting and analyzing the data generated by your interactions with our services allows us to develop and create products and services that are relevant to meet your expectations in terms of culture and entertainment, specifically to anticipate adaptation measures for clients who require them;

• To assess the performance of products and services: Data is collected to gain insights into the benefits as well as the drawbacks of our products and services in order to evaluate and resolve any issues as needed, particularly through surveys. This allows us to ensure the quality of our products and services while also promoting risk management;

• To protect the privacy of our users: The collected data allows us to verify the identity and protect the privacy of individuals who communicate with us by phone, electronically, or otherwise;

• To satisfy legal obligations: Data is collected to fulfill obligations arising from laws, regulations, or international treaties.

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5. Personal Information Collected

 

GASTRONOMIE SANS GLUTEN may collect personal information in various forms, but will only do so by lawful means and solely for the necessary purposes disclosed to you, as described in this Policy, or when permitted or required by law.  

 

The personal information collected, as well as its sensitivity, may vary depending on the context in which interactions between you and GASTRONOMIE SANS GLUTEN take place. Therefore, we must prioritize informing you about the nature of the personal information we use.  

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We protect all personal information collected. Among the personal information that may be collected and used, we pay particular attention to:

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Name and Contact Information: First and last name, email address, mailing address, phone number, and other similar data used to communicate with you;

 

Identification Credentials: Passwords, password hints, and other security information used to identify you and access your account;

 

Demographic Data: Information about you such as your age, gender, country, and language preferences;

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Payment Data: Information necessary for processing your payments, such as the instrument number (e.g., your credit card number) and the associated security code;

 

Subscription Data: Information regarding your subscriptions related to cultural events and also to newsletters from cultural companies;

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Images and Sounds: Audiovisual data to ensure the safety of our users, especially at locations where cultural events are conducted for which we are the organizers or hosts;

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Interactions: Data related to your use of websites, platforms, and tools created. This includes data you provide in order to use the products. In other cases, such as error reports, it refers to data we generate;

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Other examples of interaction data we collect include:

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●Data on Visited Sites and Usage: For example:

-Payment and account history. Data on the items you purchase and activities associated with your account.

-Problem resolution and support data. Data you provide when you contact GASTRONOMIE SANS GLUTEN for assistance, including the products you use and other information that helps us resolve your issue.

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● Interests and Preferences: Data about your interests and preferences, such as artists or music styles that lead you to concerts, types of exhibitions and cultural events that interest you, and cities in which you are willing to travel to attend certain cultural events. Besides the information you explicitly provide, other data we collect sometimes allow us to define or guess your interests and preferences;

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● Content Consumption Data: Data on multimedia content (e.g., television, video, music, audio, books, applications, and games) that you access through our products;

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● Searches and Orders: Search queries and orders you employ when using our website;

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● Text, Entry, and Handwritten Data: Textual and entry data, as well as any related information; 

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● Location Data: Data that may be precise or not regarding the location of your device. For example, it is possible to collect location data from an IP address of a device or data from your account profile indicating less precise where you are, such as the name of a city or a postal code;

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● Other Data: Other data provided when you use our website, including data from Google Analytics.

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6. Purposes of Data Processing:

 

To Provide Our Products and Services: We use data to operate our products and services, as well as to provide you with rich and interactive experiences;

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Improving Products and/or Services: We use data to enhance our products, including by adding new features or capabilities (such as error reporting when purchasing a ticket, or while viewing an online program, etc.);

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Personalization: Some products include personalized features, such as recommendations that optimize your experiences and satisfaction. These features use automated processes to tailor your experiences based on the data we have about you, such as inferences we make about you concerning your product use, activities, interests, and location;

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Development of Products and/or Services: We use data to develop new products. For example, we use personal information that we anonymize or pseudonymize, in order to better understand the needs of our clients;

 

Customer Support: We use the data to diagnose and resolve problems related to products and/or services, restore access to your personal account, and provide other support and assistance services;

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Contributing to Security and Problem Resolution: We use the data to help secure and resolve issues with our products and services. This includes using data to ensure the safety of the services offered to our clients, detecting malware and malicious activities, resolving performance and compatibility issues to help clients get the most out of their experience, and informing them of updates to our products and services. This may include using automated systems to detect security issues;

 

Security: We use the data to protect the security of our products and our clients. Our security features can prevent malware from operating and inform users of the detection of malware on their device, and possibly use video surveillance to ensure public safety during events;

 

Surveys and Promotional Communications: We use the data we collect to provide surveys and promotional communications. You can subscribe to email subscriptions, respond to surveys, and choose whether or not to receive promotional communications from GASTRONOMIE SANS GLUTEN via email, SMS, postal mail, and phone. For more information on managing your contact details, email subscriptions, and promotional communications, please refer to the section on Access and Control of Your Personal Information in this Policy;

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Relevant Offers: GASTRONOMIE SANS GLUTEN uses data to provide you with relevant and important information regarding the products and services offered. We analyze data from various sources to predict which information will be most interesting and relevant to you and communicate that information to you in different ways. For example, we may predict your interests in shows and suggest new activities that you might enjoy;

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Advertising: GASTRONOMIE SANS GLUTEN uses data collected through its interactions with you, some of our products, and on third-party websites to advertise our products and services, including on third-party sites. We may sometimes use automated processes to make advertisements more relevant; 

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Business Transactions: We use data to process your transactions with us. For example, we process payment information to provide clients with subscriptions to products and use contact details to deliver products purchased in our online shops/ticketing services;

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Reporting and Business Operations: We use data to analyze our operations and improve decision-making processes. This enables us to make informed decisions and create reports on the performance of our activities; 

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Protection of Rights and Property: We use data to detect and prevent fraud, resolve disputes, enforce contracts, and protect our property. For example, we use data to verify the validity of sold tickets to combat fraud. We may use automated processes to detect and prevent activities that violate our rights and those of third parties;

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Legal Compliance: We process data to comply with the law. For example, we use the age of our clients to ensure that we meet our obligations regarding the privacy protection of children or to ensure that the client meets the recommended age for the audience. We also process contact details and identifiers to help clients exercise their data protection rights;

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Research: We use data to conduct research, including for scientific purposes and in the public interest, when permitted by law.

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7. Processing Methods Used 

 

GASTRONOMIE SANS GLUTEN places the highest importance on the security of your personal information and commits to processing it according to industry standards and practices, solely for the purposes for which it was collected, as described in this policy or in a specific notice for that purpose. However, the absolute safeguarding of such information is impossible due to the inherent security limitations of internet transmission. Therefore, the information transmitted to us is ultimately at the user's own risk.

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8. Access and Control of Personal Informatio

 

GASTRONOMIE SANS GLUTEN ensures that all personal information in its possession is as accurate, current, and complete as necessary for the purposes for which it is used.

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You have the right to request access to your personal information for verification purposes and to request a correction if it is inaccurate. If you believe your personal information is inaccurate or if you wish to access your personal information, you can make a request using the contact details provided at the end of this Policy.

 

To the best of our ability, we will provide you with timely access to your personal information. However, for security reasons, we may need to verify your identity. 

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There may also be circumstances where we cannot provide you access to your personal information. This includes situations where access might lead to the disclosure of another person's personal information, and that person refuses to consent to the disclosure, or where legal restrictions apply. If such a situation arises, we will inform you of the reason we cannot provide access to your personal information.

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If your request concerns data appearing on web pages or platforms of third parties, please contact those third parties directly.

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9. Sharing and Reasons for Sharing Personal Information with Third Parties

 

We do not share your personal information with companies, organizations, or individuals outside of GASTRONOMIE SANS GLUTEN, except for our authorized suppliers and partners who need access to the information for the purposes outlined in this policy and within its limits, as well as in the following cases:

• With your consent;

• For storage in cloud servers, in which case your personal information may transit through third-party jurisdictions. Note that we only engage the services of reputable companies with privacy policies; 

• For external processing needs: We send personal information to other trusted companies or individuals who process it on our behalf, according to our instructions, in compliance with this privacy policy, with a degree of data security at least equivalent to ours, and in accordance with any other appropriate security and privacy measures. 

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In particular, we use the services of third-party providers to pool, clean, and analyze data in the culture sector to enhance this data and develop tools for the benefit of the public or sector stakeholders. To do this, these providers process the information provided in the following ways: 

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- The data is first prepared and then categorized for use.

- From the prepared data, the provider creates aggregate statistics containing general and non-personal information, sometimes combined with data from similar sources. This pooled data is then used to establish global statistics akin to provenance analyses (mainly via postal codes) as well as seasonal analyses or pricing analyses (such as shopping baskets).

- This data is then enriched according to two different processes. The first is enrichment through the use of publicly available third-party data, such as socio-demographic data provided by the Census via postal code. The second process is referred to as inference enrichment. Inference enrichment means, for example, in the case of a ticket purchase at the "under 25" rate, to deduce that the individual concerned is under 25 years old.

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● For legal reasons: We disclose personal information outside our company if access to it is necessary to comply with current laws and regulations.

 

GASTRONOMIE SANS GLUTEN is committed not to sell or rent your personal information to third parties.

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10. Cookies and Similar Technologies

 

GASTRONOMIE SANS GLUTEN may use cookies, web beacons, invisible pixels, log files, or other technologies to collect certain personal information related to visitors on our websites, as well as the recipients of our newsletters, invitations, and other communications. Cookies are pieces of information transmitted by the server to the browser during a visit to the website that allows for the unique identification of the current session. This data may include information such as your Internet Protocol (IP) address, browser type, browser version, the pages of our site you visit, the time and date of your visit, the duration of your visit, and any other statistics. 

 

The cookies used are notably to retrieve the search history as well as the carts (e.g., ticket purchases) linked to the session to facilitate the online browsing experience for users. It is important to know that enabling the cookie option may, depending on the chosen configuration, allow other servers to install cookies on your system. You can set your browser settings to inform you of the presence of cookies, giving you the option to accept or decline them.

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Please note that our website may contain links or references to third-party sites. This policy ceases to apply when you leave our website, and GASTRONOMIE SANS GLUTEN is not responsible for the collection or processing of personal information by these third parties or through these external sources.   

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11. Retention of Personal Information 

 

GASTRONOMIE SANS GLUTEN keeps collected data for different periods of time, depending on its nature and its usefulness in delivering our products and services. During the retention period, GASTRONOMIE SANS GLUTEN takes physical and technical measures to ensure the security of data containing personal information. 

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The main locations where personal information is kept are the cities in which GASTRONOMIE SANS GLUTEN has offices or facilities and in the cities where GOOGLE DRIVE has servers that contain the data collected by GASTRONOMIE SANS GLUTEN.

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Personal information may be stored outside the country in which you live if a third-party provider or another entity to which we disclose personal information in accordance with this Policy is located outside the country. In such cases, personal information may be subject to the local laws of the countries or territories in which the information is collected, used, disclosed, or stored, and governmental authorities and law enforcement agencies in those countries or territories may have access to it.

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Once the retention period has expired, personal information is destroyed. Only statistics or reports containing depersonalized and anonymized data may be retained for extended periods.  

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Other Information 

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Modifications to these rules: 

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We make changes to this Privacy Policy from time to time. Any reduction of your rights under this Privacy Policy shall not be applied without your explicit consent. We always indicate the date when the last modifications were made and allow you to access archived versions for review. If the modifications are significant, we will post a highlighted notice on our website (including, for certain services, via an email notification).

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Compliance Officer: 

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For any questions, comments, or complaints regarding this policy, you may contact the person responsible for ensuring compliance with this privacy policy:

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Rania Abboud Eid

GASTRONOMIE SANS GLUTEN

Phone: (514) 268-3550

Email: gastronomie.sg@gmail.com